Our Return & Exchange Policy

  • We hope you’re happy with your purchase from Ignite Shoes, however, if you’re unhappy for some reason, you can return for which you have to pay.
  • If the purchased shoes are not a suitable fit, you have up to 15 days to return or exchange them. All we ask is that you send them back in the unused condition that you received them and in their original box and packing material. Send us an email so we know you are returning an item back to us contact@igniteshoes.co.uk
  • Please use the form detailing your name, address, contact number and reason for return. We strongly recommend you use some form of registered post in case you need to track your parcel.
  • If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund or an exchange and reimburse your postage costs if applicable. We’re really sorry, but we’re unable to take back used goods which are unsuitable or don’t fit, or reimburse the postage costs incurred returning unused/unsuitable items to us.
  • Under the Consumer Contracts Regulations 2013 which replaced the Distance Selling Regulations on Friday 13 June 2014, you have fourteen calendar days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us.
  • If you wish to cancel the Agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you must notify us of this fact within the cooling-off period. You can do so by calling us on 0800 288 4741, stating that you wish to cancel under the Consumer Contracts Regulations 2013 or sending email to notify us at contact@igniteshoes.co.uk
  • On cancellation, you must return the Goods that we have delivered to you at your own expense no later than 14 days after the day on which you inform us of your cancellation. We will exchange or refund the price paid for the Goods no later than 14 days after the day on which we receive the Goods back or 14 days after the day on which we receive evidence of the Goods being returned to us.
  • Unless you originally received incorrect, damaged, faulty or substitute Goods, you will be liable for the costs of returning the Goods to us, and we will not reimburse you for this. You should return such Goods to Brainchild Ventures Limited no later than 14 days after the day on which you inform us of your cancellation.
  • Goods should be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped. Please enclose a note detailing your name, address, contact number and reason for return. This will ensure that you receive your refund or replacement goods promptly.
  • Please make sure that you have addressed the package clearly with the address mentioned below. We recommend that you request a certificate of posting from the Post Office as proof that you have sent the package. Brainchild Ventures Ltd., 10 Damery Court, Bramhall, Stockport SK7 2JY, UK.